Terms for business clients

Who these terms are for

These terms apply when a company or other organisation (“you”) engages PSYNCD LTD (“PSYNC’D”, “I”) for work with one of its people (“the participant”), and is named on the agreement and invoice. Where an individual books and pays for themselves, the standard terms apply instead.

PSYNCD LTD is a private limited company registered in England and Wales, company no. 16730550. Registered office: 71–75 Shelton Street, London, WC2H 9JQ. Email: info@psyncd.com.

The work

The work is what the written proposal or agreement describes: for example the survey, the written report and any sessions that follow. Work begins when the agreement is signed: reviewing the participant’s intake, preparing the survey, and reserving and preparing sessions.

Fees and payment

Fees are as set out in the agreement. I invoice on signing, and invoices are payable within 14 days. If an invoice is paid late, I may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

Rescheduling and cancelling

A session can be rescheduled once, free, with at least 48 hours’ notice. A session cancelled with less than 48 hours’ notice, or not attended, counts as delivered.

You may end the agreement at any time by writing to me. Fees for work already begun, and for sessions already delivered or counted as delivered, are not refundable. Fees paid for sessions not yet started are refunded in full.

If I need to cancel a session, I’ll offer a new time first. If it doesn’t suit, or I have to cancel again, fees for that session are refunded in full.

Confidentiality for the participant

You are paying for the work, but the content belongs to the participant. You will not receive session notes, recordings, transcripts or the report, or be told what was discussed. This applies even if the participant agrees: permission given to an employer isn’t freely given, so I don’t ask for it or act on it. What the participant chooses to do with their own report is up to them. I can confirm attendance and that the agreed work has been delivered.

The exceptions are the same as for anyone I work with: where the law requires disclosure, or where I believe someone is at serious risk of harm.

Personal information

I hold the participant’s information as the privacy notice describes, and I am responsible for it. You are responsible for any personal information you send me about the participant, and for having a lawful basis to send it.

What this isn’t

This isn’t therapy, counselling, or medical, financial, legal or HR advice. I publish what I don’t work with; if any of it applies, I’ll stop and point the participant to someone better placed. Decisions taken after the work are yours and the participant’s.

What I promise, and my liability

I’ll do the work with reasonable care and skill. I don’t promise any particular result.

My total liability under the agreement is limited to the fees you have paid under it in the 12 months before the claim. I’m not liable for indirect or consequential loss, or for loss of profit, revenue, business or opportunity. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow to be limited.

Materials

The method, the survey and all materials remain mine. You and the participant may use the report for the participant’s own development and your internal purposes, but not publish or resell it.

The whole agreement, and the law

The signed agreement and these terms are the whole agreement between us. Changes must be agreed in writing. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.