PSYNC’D, the architecture of ambition

Terms

Last updated: 12 November 2026

  1. Who I am

    PSYNC’D is the trading name of PSYNCD LTD, a private limited company registered in England and Wales, company no. 16730550. Registered office: 71–75 Shelton Street, London, WC2H 9JQ. Email: info@psyncd.com.

  2. What these terms cover

    Booking the 25-minute conversation, the screening call, and the survey and its written report. Any paid work that follows will have its own written agreement, with the price stated before anything starts. You need to be 18 or over to book.

    These terms are for people booking as private individuals. If your company is paying, the terms for business clients apply instead.

  3. Rescheduling and cancelling

    Your side. You can reschedule a session once, free, if you tell me at least 48 hours before it starts. If you then need to cancel, and tell me at least 48 hours before, you’ll get a full refund of anything you’ve paid. If you cancel with less than 48 hours’ notice, or don’t attend, the session counts as having taken place and isn’t refunded: a slot held for you is one nobody else could book. This doesn’t affect your 14-day right to cancel (clause 4).

    My side. If I need to cancel, I’ll offer you a new time first. If it doesn’t suit you, or I have to cancel again, you’ll get a full refund.

    To reschedule or cancel, send me a note through the enquiry form or email info@psyncd.com. Refunds are made within 14 days, to the card or account you paid with, at no charge.

  4. Your legal right to cancel, and starting straight away

    If you’ve paid, you can cancel for any reason within 14 days of booking, and I’ll refund you within 14 days of hearing from you. Any clear statement is enough, or you can use the cancellation form below.

    Starting straight away. When you book paid work, I’ll ask whether you want me to begin at once. If you say yes, the work starts when you book: reviewing what you’ve sent me, preparing your survey, and reserving and preparing your session. If you then cancel within the 14 days, you pay for the work already done, in proportion to the total price, and the rest is refunded. Once the work has been fully delivered, you can no longer cancel it.

    If you don’t ask me to start straight away, I’ll begin after the 14 days. Nothing in these terms reduces your rights under the law.

  5. The survey

    The survey is a 90-minute session, followed by a one-page written report within 72 hours. It’s free. Whether we go ahead with it depends on our first conversation and the screening call: if it isn’t right for you, I’ll say so. There’s nothing to pay, no obligation, and no pitch at the end. The survey changes nothing by itself: it gives you a clear picture, and what you do with it is up to you. The report is yours to keep and use; the method behind it remains mine.

  6. Recording

    With your permission, I may record and transcribe our calls so that my notes and your report are accurate. I’ll ask before any recording starts. Saying no changes nothing else: we carry on without it. You can withdraw your permission at any time. Recordings and transcripts are handled as the privacy notice describes.

  7. What this isn’t

    This isn’t therapy, counselling, or medical, financial or legal advice, and it doesn’t replace any of them. I publish what I don’t work with. If any of it applies to you, or comes up while we talk, I’ll stop and point you to someone better placed. Your decisions remain your own.

  8. Confidentiality

    What you tell me stays between us. The exceptions: where the law requires me to share it, or where I believe someone is at serious risk of harm.

  9. What I promise, and what I don’t

    I’ll do the work with reasonable care and skill. I don’t promise any particular result, and I don’t quote results figures. If you book as a private individual, I’m not responsible for business losses, such as lost profit. Nothing in these terms limits liability that the law doesn’t allow to be limited.

  10. Changes, and the law that applies

    If I change these terms, the date at the top changes too. The terms in place when you booked are the ones that apply to that booking. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can bring a claim in your own courts.

  11. Questions or complaints

    Contact me first, at info@psyncd.com. I’ll reply within three working days and try to put things right as quickly as possible.